Privacy Policy

Last updated: please refer to the date of your most recent visit to this page.

This Privacy Policy explains how Xoqipe ("we", "us", "our") collects, uses, stores and protects personal data when you visit our website and use the contact form on it. We are based in the United Kingdom and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).

1. Who is responsible for your data

Xoqipe is the controller of the personal data described in this policy. Our details are:

Company name: Xoqipe
Address: 104 Harehills Lane, Leeds, LS1 1FF, United Kingdom
Email: [email protected]
Phone: +44 113 302 1407

2. What personal data we collect and why

The only way this website collects personal data directly from you is through the form on the site. We ask only for what we need to deal with your enquiry.

2.1 Data you provide through the form

Data	Purpose
Your name	To address you correctly when we reply to your enquiry
Your email address	To respond to your message and continue the conversation with you
The content of your message	To understand your question or request and give you a useful answer

Please do not include sensitive information in the free-text part of the form, such as health details or financial account numbers. We do not need them to answer a general enquiry.

2.2 Data collected through cookies

This site sets one cookie only. It is described in section 7 below. We do not run analytics on this site, and we do not set session cookies or security-token cookies.

3. Legal basis for processing

Under the UK GDPR we must have a lawful basis for each use of your personal data. We rely on the following:

Legitimate interests (Article 6(1)(f)): we process the details you send through the form so that we can read, answer and keep a record of your enquiry. We believe this is within your reasonable expectations when you contact us, and it has minimal impact on your privacy. You may object to this processing at any time (see section 6).
Steps prior to entering into a contract (Article 6(1)(b)): where your enquiry is about using our services, we process your data to respond to your request before any agreement is made.
Consent (Article 6(1)(a)): we rely on your consent for the cookie described in section 7 and for advertising measurement, which only runs after you agree. You can withdraw consent at any time, and withdrawing it does not affect the lawfulness of processing carried out before withdrawal.
Legal obligation (Article 6(1)(c)): where we must keep or disclose information to comply with the law.

4. How long we keep your data

We keep personal data only for as long as it is needed for the purpose for which it was collected.

Form enquiries: we keep your name, email address and message for up to 12 months after our last communication with you, so that we can follow up on your enquiry and handle any related questions. After that, we delete them or anonymise them.
Cookie consent record: stored in your browser for one year, as explained in section 7.
Legal or dispute matters: if we need to keep information to establish, exercise or defend legal claims, or to comply with a legal duty, we keep it for as long as that need continues.

5. Who we share your data with

We do not sell your personal data. We share it only where necessary and only with the following kinds of recipients:

Service providers: organisations that supply us with website hosting, email and IT support services. They process personal data only on our instructions and under written terms that require them to protect it.
Professional advisers: such as lawyers, accountants and insurers, where needed to obtain advice or protect our legal position.
Authorities: courts, law enforcement or other public bodies, where we are legally required to disclose information.

We aim to keep your data within the United Kingdom. If a service provider processes data outside the UK, we make sure an appropriate safeguard is in place, such as an adequacy regulation or the UK International Data Transfer Agreement or Addendum, as required by the UK GDPR.

6. Your rights and how to exercise them

Under UK data protection law you have the following rights regarding your personal data:

Right of access: to ask for a copy of the personal data we hold about you.
Right to rectification: to ask us to correct data that is inaccurate or incomplete.
Right to erasure: to ask us to delete your data in certain circumstances.
Right to restrict processing: to ask us to pause the use of your data in certain circumstances.
Right to data portability: to receive data you gave us in a structured, commonly used format, where processing is based on consent or contract and carried out by automated means.
Right to object: to object to processing based on legitimate interests.
Right to withdraw consent: at any time, where we rely on your consent.

How to make a request

To exercise any of these rights, email us at [email protected] with the subject line "Data protection request" and tell us what you would like us to do. You can also write to us at 104 Harehills Lane, Leeds, LS1 1FF, or call +44 113 302 1407.

We may need to confirm your identity before acting on a request, to make sure we do not disclose data to the wrong person. We will normally respond within one month of receiving your request. If your request is complex or we receive several requests from you, we may extend this by up to two further months, and we will tell you if we do. We do not normally charge a fee.

Complaints

If you are unhappy with how we have handled your personal data, we would like the chance to put it right, so please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

7. Cookies

This website sets a single cookie. We do not use analytics tools, and we do not set session or CSRF cookies.

Cookie name	Purpose	Duration
cookie_consent	Stores your cookie consent choice so that we do not ask you again on every visit	One year

Advertising measurement

Advertising measurement runs only after you have given consent, and only on the confirmation page. If you do not consent, it does not run. You can change your choice at any time by clearing the "cookie_consent" cookie in your browser settings, after which you will be asked again on your next visit.

8. Security

We use appropriate technical and organisational measures to protect personal data against accidental loss, misuse, unauthorised access, alteration or disclosure. Access to the data you send through the form is limited to people who need it to respond to you. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take our responsibilities seriously.

9. Children

Our website is intended for adults and is not directed at children. We do not knowingly collect personal data from anyone under 13. If you believe a child has sent us personal data, please contact us at [email protected] and we will delete it.

10. Links to other websites

This site may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy notices before giving them any personal data.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The latest version will always be available on this page. Where a change is significant, we will take reasonable steps to bring it to your attention.

12. Contact us about your personal data

If you have any questions about this policy or how we handle your personal data, please get in touch:

Xoqipe
104 Harehills Lane, Leeds, LS1 1FF, United Kingdom
Email: [email protected]
Phone: +44 113 302 1407